Law 9000
Flower and Hart is quality certified under Law 9000 - Best Legal Practice.
Flower and Hart is the only firm of its size in Australia and one of only a handful of firms nationally with this certification. We believe this demonstrates our commitment to quality which is embedded in the firm's culture and way of doing business.
Benefits
The benefits of LAW 9000 to our clients include:
- Improved client communication and client care
- Increased focus on the client's service requirements, not just the legal product
- Improved effectiveness of internal processes
- Improved risk management
- Fewer client complaints
About Law 9000
Law 9000 is a Management System benchmark for legal practices.
It provides legal practices with independent recognition via certification. Law 9000 - Legal Best Practice is based on the internationally recognized standard, ISO 9001 and a set of best-practice criteria specific to the legal practice.
SAI Global developed Law 9000 in conjunction with QL Inc, the Law Society of New South Wales and the College of Law, and a working group of legal practitioners and regulators.
The Standard addresses issues and activities unique to a legal practice such as:
- Matter files
- Business planning
- Risk management planning
- Engagement contracts